Gymo is always committed to providing the best service, handover, and installation for our customers. We support handover and installation with the following specific policy:
1. Session 1: Kick-off Implementation with Pioneer Team & System Setup, Configuration
Duration: 3.5 hours
Content:
- Understand how to set up and configure on Gymo.
- System configuration and setup functions: Account configuration, staff, gym locations, products, quotation templates, etc.
2. Session 2: Guiding the Pioneer Team on Operational Management of the Customer Journey
Duration: 2.5 hours
Content:
- Master the customer experience journey management process and related features on the system.
- Functions on the screens for Lead Distribution, CRM, Quotations, Receipts.
3. Session 3: Guiding the Pioneer Team on Customer Management, Customer Check-in History, and Receipt, Payment, Contract Management
Duration: 2.5 hours
Content:
- Clearly understand the process of customer management, check-in history, and receipt, payment, contract management on the system.
- Functions on the screens: Contacts, Receipts, Payments, Contracts, Check-in History, etc.
4. Session 4: Guiding the Pioneer Team on PT Training Schedule Management, Remaining Sessions Management, and Staff Attendance History (Guidance provided upon FaceID machine installation)
Duration: 2.5 hours
Content:
- Master the process of managing training schedules, remaining sessions, and staff attendance history, ensuring effective use of related features once the FaceID system is deployed.
- Functions on the screens: Schedule, Attendance History, Punctuality, etc.