1. Return, Refund, and Warranty Policy
Customers can initiate a warranty claim when using services from https://store.gymo.vn/.
Warranty Process: When a warranty or service support is needed, customers should contact our warranty and support centers. Our customer care staff will advise and assist customers with the warranty and service support process. Upon receiving the service warranty information requested by the customer, **https://store.gymo.vn/**’s technical department will help troubleshoot the issue for the customer within 24 hours via phone, email, or direct support via TeamViewer.
We will take subsequent steps to check the service quality and proceed with a warranty claim or refund as per your request.
We will refund customers using the same payment method used for the purchase:
- If the customer paid by bank transfer, we will refund the exact amount paid for the service to the original account.
- If the customer paid at the company, they are requested to visit the company to receive the refund (Support staff will contact the customer to schedule an appointment).
2. Goods Inspection Policy
Goods inspection involves checking and comparing the products/goods received in the https://store.gymo.vn/ package with the products specified in the customer’s order.
a. Time of Inspection https://store.gymo.vn/ allows customers to jointly inspect the goods with the delivery staff at the time of receipt. If, after receiving the goods, the customer discovers any discrepancies, they can contact the customer care department of Welly Tech Technology Joint Stock Company via phone number 0353686611 or email: [email protected] for support with exchange or return. Note: Please record a video when opening the package for reference if needed.
b. Scope of Goods Inspection Customers are allowed to count the actual number of products received and compare them with the products ordered, after the staff confirms the order, based on the following criteria:
- Basic product attributes: product name, quantity, customer information on order documents.
- Design as shown in the product’s representative image saved during the order placement and after the order is confirmed by staff. Absolutely do not unseal or open product boxes with intact seals or warranty stickers. Customers are kindly requested not to unseal or use products in the package if there are any issues during the goods inspection process with us.
c. Handling Cases Where Received Goods Do Not Match the Order If, during joint inspection, the received product does not match the product ordered by the customer, please contact our hotline: 0353686611 to speak with the customer care department to reconfirm the order. If we incorrectly package the order according to the customer’s request, the customer may refuse to accept the goods or make payment. If the order has already been paid for, the customer can request a new order or not, and Welly Tech Technology Joint Stock Company will refund the customer as soon as possible.
d. Channels for Receiving Customer Complaints All customer complaints are received via our hotline: 0353686611 or email: [email protected].
3. Return Policy
To ensure consumer rights and improve after-sales service quality, https://store.gymo.vn/ will support customers in exchanging for new products, or returning products and refunding the product value (but not shipping or delivery fees, if any).
Returns are accepted if:
- Goods delivered are not of the correct type or model as ordered by the customer.
- Insufficient quantity or incomplete set as specified in the order.
- External condition is affected, such as spine detachment or tearing, occurring during transportation.
- Quality issues, such as book content differing from the product ordered by the customer without prior notification from https://store.gymo.vn/ or without the customer’s consent. The maximum time for processing returns is within 24 hours from the confirmation with the customer, upon receiving all products + accessories + relevant documents.
Note: Please retain all documents when transacting with https://store.gymo.vn/ staff for reference if needed. Keep the product in 100% new, original condition. To be eligible for the 1-for-1 exchange policy or 7-day return, please inspect the goods and sign to acknowledge the condition with https://store.gymo.vn/ staff immediately upon receiving the goods. If any of the above cases are discovered, customers can discuss directly with https://store.gymo.vn/ staff or report to us within 24 hours via the Customer Care hotline: 0353686611. Note: Please retain all documents when transacting with https://store.gymo.vn/ staff for reference if needed. Keep the product in 100% new, original condition to be eligible for the 1-for-1 exchange policy only available at https://store.gymo.vn/.
4. Exchange Policy
Products are eligible for 100% NEW EXCHANGE within 7 days from the delivery date if a defect occurs due to the publisher or due to incorrect delivery. If the product remains in 100% new, original condition as delivered, https://store.gymo.vn/ will resolve the issue in just 5 minutes, immediately after confirming the product’s condition with the customer.
EXCHANGE FOR A DIFFERENT, EQUIVALENT PRODUCT within the first 30 days of use if a defect occurs due to the publisher, provided the product remains in 100% new, original condition.
Note: Please retain all documents when transacting with https://store.gymo.vn/ staff for reference if needed. Keep the product in 100% new, original condition to be eligible for the 1-for-1 exchange policy only available at https://store.gymo.vn/. We will not accept exchanges/returns if:
The book’s spine is detached, torn, or stained (the product must be 100% intact according to the publisher’s standards).
You wish to change the product but did not notify us in advance.
You personally affect the external condition, such as torn packaging, detached spine, staining, etc.
You do not comply with the required regulations to be eligible for the warranty (e.g., not sending the warranty card to the designated location within the specified time, if applicable).
You have inspected and signed to acknowledge the condition of the goods but did not provide feedback within 24 hours from the time of signing.
Note: Product exchanges will be carried out in strict accordance with the regulations of the supplier, publisher, or their authorized representative.
For any questions or complaints regarding exchanges or warranties, please contact our hotline at 0353686611 for the best support. We sincerely thank you for your trust and cooperation.